Welcome to ROYS BLUEPRINTS where creativity meets innovation

Shipping & Return Policy

ORDER PROCESSING/SHIPPING TIMEFRAME 

For pieces currently in stock, all domestic orders will be processed and shipped within 7 to 10 business days. 

CUSTOM ORDERS 

Buyer understands that a custom-order piece(s) is specific to each buyers needs. Any deposits received for a custom-order is non-refundable once production has begun. Each design piece timeframe varies, and will be communicated upon confirmation of your custom-order.

POSSIBLE DELAYS

We try our best to ensure your order will be delivered on time. Delays are possible during our Holiday and Sale Seasons. Please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

TRACKING MY ORDER

To track your order please use the tracking number provided to you via the contact method you selected (text or e-mail) once your order has been shipped. If your tracking number does not work visit the shipping carriers website directly to manually input your tracking number.

LOST OR STOLEN PACKAGES

If your package has been confirmed via USPS, UPS or FedEx delivered and you did not receive it you must file a claim with the shipping carrier as we are not responsible for lost or stolen packages. You may file an indemnity claim with USPS, UPS or FedEx for your lost package(s). Each mail service has a different timeframe for filing so file your claim immediatley  If your package arrives damaged or with missing contents, you should file a claim immediately.

CHANGE OF ADDRESS  

Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we will no longer update shipping addresses.  

UNVERIFIABLE ADDRESSES 

Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed.  Please use the same formatting that the USPS uses when delivering your mail.  Include apartment or suite Numbers and always make sure you are using the correct zip code and city.   

RETURN POLICY 

We do not allow return or exchanges to ensure quality health and the safety of our customers. We thank you for your understanding regarding this matter. In an effort to avoid issues with sizing, please read the product description to ensure you're ordering the correct size.


EXCHANGES FOR DEFECTIVE MERCHANDISE.

All items purchased from ROYSBLUEPRINTS.com are eligible for an exchange and/or refund if there is a manufacturer defect of the item(s). You are allowed 3 business days from the confirmed delivery date to request an exchange and/or return of the defective item(s). Please make sure to check your item(s) upon receiving them. We will not accept any exchanges past the 3 business day mark.

Items must be returned with the original packaging and in original condition. Any items returned to us without the original packaging and/or in bad condition, will be refused and returned to the sender. We do not accept items in worn or used conditions. Any indications which show signs of usage (ie: perfume smell, deodorant marks, visible stains) will be refused and sent back to the sender. No exceptions will be made.

ROYSBLUEPRINTS will not consider a size issue as a manufacture defect.

Shipping fees are non-refundable.

 

Exchanges for defective merchandise (Instructions)

  1. Before returning the package back to us for any reason, please email us at hello@roysblueprints.com with your Order # and the product that has the manufacturer defect. Please also include within the email a picture of the defect.
  2. Please allow 24-48 Hours for a response about your exchange, ROYSBLUEPRINTS.com reserves the right to reject an exchange request if we deem the item(s) is/are not a manufacturer defect.
  3. Once your exchange request is approved, instructions will be sent on how to return the merchandise back to us for inspection. Buyer will be responsible for the return shipping.
  4. After we have received and approved your item is defective we will ship out a replacement. The replacement item will be the same style and size of the defective item. No exemptions will be made. In the event the item is not available, a store credit will be issued.